The car owner began experiencing problems with her vehicle after the presumption period, which in California is within the 18 month or 18,000 miles from when the vehicle was first purchased. The owner contacted the Mercedes-Benz Customer Assistance Center and was erroneously told by a representative of the manufacturer that her vehicle would not qualify to be repurchased or replaced under the California lemon law because it was outside the presumption period.
Several times the owner took her Mercedes SL550 in to the dealership for transmission and electrical issues only to be told that no fault could be found. On one occasion, the owner brought her vehicle to a dealership because the vehicle intermittently would not start. After keeping the SL550 for several days, a service writer told the owner that the service department could not duplicate her issues and asked her to pick up her vehicle. When she went in to pick up the SL550, the vehicle did not start in the service drive. Still, the owner was told that her vehicle did not qualify under the California Lemon Law.
The owner was worried for her safety and decided to retain a California lemon law lawyer for help in returning her defective Mercedes SL550. While the vehicle's defects and nonconformities continued, her case was again rejected for being outside the presumption period.
Finally, the SL550 owner contacted LemonLawBoss and within 30 days of the manufacturer receiving a demand, and without any admission of liability or conceding the merit of any of the consumer's claims, the manufacturer offered to repurchase the owner's vehicle and waive any mileage offset that the manufacturer was entitled to by law.